CV Faust Technology ("we," "our," or "the Company") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard information when you visit our website (faust.co.id) or use our services.
1. Information We Collect
Information You Provide
- Contact details (name, email, phone number, company)
- Project inquiry information submitted through contact forms
- Communication history when you contact us via email or WhatsApp
Information Collected Automatically
- IP address and browser type (for security and analytics)
- Pages visited and time spent on site
- Referral source (how you found our website)
- Device type (desktop, mobile, tablet)
AI Chat Interactions
Conversations with our AI assistant are processed using Cloudflare Workers AI on Cloudflare's network. Your messages are sent to our secure API endpoint; we do not expose AI credentials in the browser. We do not store personally identifiable information from AI chat sessions beyond what is necessary for the current request.
2. How We Use Your Information
We use collected information to:
- Respond to project inquiries and provide quotations
- Deliver our technology services and support
- Send relevant project updates and communication
- Improve our website and AI assistant
- Comply with legal obligations
- Prevent fraud and ensure security
We do not use your information for unsolicited marketing without your consent.
5. Data Security
We implement industry-standard security measures to protect your information:
- HTTPS encryption for all data transmission
- Secure servers with regular security updates
- Limited access to personal data (need-to-know basis)
- Regular security assessments of our systems
No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
6. Your Rights
Under applicable Indonesian data protection laws and GDPR (for EU visitors), you have the right to:
- Access: Request a copy of personal data we hold about you
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal data
- Portability: Receive your data in a machine-readable format
- Objection: Object to certain processing activities
To exercise these rights, contact us at privacy@faust.co.id or the contact details below.
7. Contact Us
For privacy-related questions, data requests, or concerns:
CV Faust Technology
Batam, Kepulauan Riau, Indonesia
Email: sales@faust.co.id
Phone: +62 813-6378-3738
We will respond to privacy requests within 30 business days.
This privacy policy may be updated periodically. The "last updated" date at the top reflects the most recent revision. Continued use of our website constitutes acceptance of the updated policy.