When networks go down, CCTV fails, or fiber breaks — every minute of downtime costs money. Our technicians are on standby 24/7 for emergencies across Batam, especially Muka Kuning, Kabil, and Batu Ampar industrial zones.
Emergency services we handle
Network & Fiber Optic: Cable breaks, damaged fiber splices, switch/router failures.
CCTV & Security: Dead cameras, DVR/NVR errors, failed hard drives.
Access Control: Locked doors, reader errors, system crashes.
Response time guarantee
SLA contract clients receive priority.
Emergency handling process
- Contact us via WhatsApp
- Technical triage by phone
- Technician dispatched to site
- Diagnosis and repair
- Testing and documentation
- Client report
Service benefits
- 24/7 standby including holidays
- Certified technicians in industrial zones
- 30-day repair warranty
- Remote troubleshooting support
- AMC packages available
Cost estimate
Case study
Fiber backbone break at Kabil Industrial Estate from excavation. Team arrived in 45 minutes, fusion splice completed, network restored within 2 hours.